We are always trying to improve our customers experience and your feedback helps us understand how we are doing and how we might improve things.

Customer feedback

Please share with us your…

  • COMPLIMENTS - What have we done well?

  • SUGGESTIONS - What can we do to improve?

  • COMPLAINTS - What did we not do well?

Please enter your details and feedback in the space provided below and submit it to us, or contact us directly on 0800 773 477:

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For complaints

We are committed to work with our customers to resolve any complaint respectfully, quickly and in good faith. If, after submitting your complaint to us, we were unable to satisfactorily resolve it then the dispute can be referred to the Financial Services Complaints Limited (FSCL), email: complaints@fscl.org.nz, ph: 0800 347-257, PO Box 5967 Wellington 6145.

Other Important information

Our Financial Services Provider number is FSP516586. We are a member of a Financial Dispute Resolution organisation, Financial Services Complaints Limited, Registration No 6575.